ServiceNow Customer Service Management Essentials
In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product.
Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation good practices.
This course is designed for ServiceNow customers, partners, and employees who administer features, functions, and data associated with Customer Service Management.
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
40 courses found
-
- Delivery Format: Virtual Learning
- Date 05-07 January, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 05-07 January, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Arab Stand)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 05-07 January, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Arab Stand)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 05-07 January, 2026 | 12:00 PM to 8:00 PM
- Location: Virtual (Arabian St)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 28-30 January, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 28-30 January, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Arab Stand)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 28-30 January, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Arab Stand)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 28-30 January, 2026 | 12:00 PM to 8:00 PM
- Location: Virtual (Arabian St)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 09-11 February, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
-
- Delivery Format: Virtual Learning
- Date 09-11 February, 2026 | 12:00 PM to 8:00 PM
- Location: Virtual (Arab Stand)
- Language: English
- ...
Request a date or location for this course